Information We Collect
- User-Provided Information: When you create an account on Raydiance , we collect details like your name, email, address, phone number, and other info you provide during registration. This information helps us personalize your experience and allow you to access specific features of our platform.
- Chatbot Interactions: We store the conversations you have with Raydiance chatbots, including text, images, media files, and other data shared during interactions. This helps us improve the chatbot’s functionality, ensure accuracy, and maintain a seamless experience for you.
- Usage Data: We collect data on how you use Raydiance, including which features you interact with, the frequency and duration of your interactions, and any errors or crashes that occur. This data helps us troubleshoot issues, optimize features, and enhance the overall user experience.
- Device Information: We collect information about the device you use to access Raydiance, including device type (e.g., smartphone, tablet, desktop), operating system, browser version, IP address, and other system details to ensure compatibility and secure access to our services.
- Location Data: If you opt-in to location services, we may collect your geolocation data. This can be used to provide location-specific services and improve the accuracy of Raydiance's recommendations and content.
How We Use Your Information
We utilize the data you provide to improve and personalize your chatbot experience. By analyzing usage data, we can craft a more tailored experience for you, enhancing the features and usability of Raydiance. This data also helps us understand how you engage with Raydiance, enabling us to make informed decisions on future improvements.
Additionally, your email address may be used to send you important notifications about your account, system updates, product improvements, and promotional content if you opt-in. We may also use aggregated data for research and analytical purposes, helping us better understand overall usage trends.
We may also use your information for internal purposes such as user support, troubleshooting, and communicating changes to our terms of service and privacy policy.
Information Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share certain information with service providers and partners who assist in the operation and maintenance of Raydiance. These third-party providers are obligated to protect your data and are prohibited from using it for any other purpose.
We may also share your information with legal authorities if required by law or in response to legal process, such as subpoenas, warrants, or other legal requests. In certain cases, we may disclose your information to protect our rights, prevent fraud, or ensure user safety.
We may share aggregated, anonymized data with third parties for research, statistical analysis, or to enhance the overall service offered by Raydiance.
Data Security
We implement reasonable and industry-standard security measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction. This includes the use of encryption, secure data storage, and access control mechanisms.
While we make every effort to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your personal information, and you acknowledge that you provide your information at your own risk.
We regularly review and update our security practices to ensure that we are following the best industry standards and compliance with relevant data protection laws.
Your Choices
You have several options regarding the information you provide to Raydiance:
- Account Information: You can update or delete your personal information by logging into your Raydiance account. If you no longer wish to use Raydiance, you can deactivate or delete your account by contacting us at support@raydiance.com.
- Email Preferences: You can choose to receive or opt-out of promotional emails and notifications by updating your preferences within your account settings or by following the unsubscribe link in email communications.
- Location Data: You can opt-out of location tracking at any time through your device settings or by adjusting your preferences within Raydiance.
If you are based in regions with specific data protection regulations (e.g., GDPR in the European Union), you may also have additional rights regarding your data, including the right to request access to, correction of, or deletion of your personal data. Please contact us at support@raydiance.com if you wish to exercise any of these rights.
Children's Privacy
Raydiance is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.
If you believe that we have collected information from a child under 13, please contact us immediately at support@assistify.com, and we will take appropriate action to remove such data.
Changes to Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by updating the "Last Updated" date at the top of this page or by other means as appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
By continuing to use Raydiance after any changes to this Privacy Policy, you agree to the updated terms. If you do not agree with the changes, please discontinue use of Raydiance and contact us to request the deletion of your account and data.